FAQ

RETURN MERCHANDISE POLICY: Permission for any return merchandise must be secured from our return department within 30 days of the purchase. For questions about returning merchandise please call 801-471-3996.The return of non-defective merchandise when authorized may incur a 60% re-stocking fee. After a return is authorized by our return department:
1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number on the box.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.
Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We are not liable for return merchandise that does not reach our return department. We will notify you via phone, mail, or e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 20 business days of our receiving your return.

We strive to ship within 48 hours. We use 6 mil Mylar pouches (double seal) for easy storage and use. We default ship the Mylar pouches in heavy-duty plastic storage buckets within standard shipping cardboard box.

We keep all of our customer’s personal information private. No information you provide to us will be sold.

Based on our research, our products have a shelf life between 15-25 years based on how it is stored.

We have our own freeze dryer and therefore have the ability to freeze dry our own products rather than order them. By freeze drying our own products, our products are fresh on the spot.

Refer to the “contact us” page on our website and you will find our email, phone number and address.

Nu-harvest foods offers the best quality food for you and your family. Our food is nutritious, maintains its flavor and don’t forget that it’s the freshest food storage on the market. We freeze dry our own food which locks in the flavor and is delivered fresh to you. There isn’t a third party involved; it’s just you and us.